Monday, May 25, 2026
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Saturday, April 25, 2026
Managing Artificial Intelligence in the Workplace
Managing Artificial Intelligence in the Workplace
Steven B. Zwickel
April, 2026
Last year I was invited to give a presentation based on the Communication-Based Model of Leadership I created {See <https://stevenbzwickel.blogspot.com/search?q=leadership>}
I have done this presentation many times since I created it almost 20 years ago and I realized that it needed to be updated and refreshed before I presented it in 2026. The world has changed and my presentation needed to reflect those changes.
I decided that I needed to add a section about being a leader in a world where people don’t feel safe. I have written about the importance of feeling safe before {See “It’s Better to Be Safe” August, 2020 <https://stevenbzwickel.blogspot.com/search?q=safety>} so it seemed logical to include ideas about what leaders can do to help people in the workplace feel safer in my presentation.
Then I realized that a major source of anxiety and fear nowadays seems to be coming from Artificial Intelligence (AI). It seems everywhere you look there are articles about AI and how (A) it will make life easier, (B) it is taking away people’s jobs, (C) it is making people stupid, or (D) it will end civilization as we know it, which may, or may not, be true.
All of these seem to add up to a major change in the workplace: AI makes people feel unsafe because they fear losing their job security, their privacy, their right to fair treatment, and their ability to trust the reality they see online.
I decided to add a section to my presentation about dealing with AI in the workplace. This blog entry summarizes what I told my audience what I think leaders (supervisors, managers, bosses—anyone in charge of other people) need to think about.
To start with, I told my audience that you can’t keep people from being afraid. You can reassure them that you will do what you can to help with job security, privacy, right to fair treatment. Dealing with the other psychological/emotional impacts of AI may require major lifestyle changes (such as reducing/eliminating use of phone and social media—which often make people feel insecure about who they are, what they do, where they live, etc. because that is how advertisers get people to buy goods and services.
I explained that as near as anyone can tell AI is here to stay and that it will continue to cause problems. Although it is “easy to use” it can be a struggle to get useful responses from a chatbot. I consider myself good at framing questions so I get usable answers—the result of going through law school and graduate work in social work. But I have also struggled to get a reliable response from a chatbot, so I know that AI can be a real waste of time.
I also know that AI sometimes hallucinates—it comes up with bad responses and false information. This can lead to a loss of the writer’s credibility, as in recent cases where attorneys were disciplined for citing legal precedents that didn’t exist. It can also lead to an organization making bad business decisions, which can result in wasting time and losing money.
I am a realist, so I know AI is not going away; we are going to have to learn to live with it. {I have no hope that our government will ever come up with a plan for regulating or controlling AI, so there is no point in waiting for legislation to make our lives safer}.
That means that leaders must now consider how to adjust to the reality of AI. If they do nothing, workers will continue to waste time trying to get useful answers, the company will continue to be at risk of losing money due to bad business decisions, and the organization may lose credibility if there are errors and misinformation in what it distributes.
Like it or not, use of AI in the workplace is inevitable, so let me suggest ways an organization might approach these problems.
I believe organizations must have a policy regarding the use of AI. I realize that this technology is brand new and no one knows what it will become, but if you don’t have a policy in place, people will not know what is considered acceptable. Start with a policy and revise it as AI use evolves.
Insist that anyone in the organization using AI must disclose that they did so. The rule ought to be “If you put your name on it, it better be yours, but if you used AI, you need to make that clear”. Call me old fashioned, but I think that people ought not to get credit for someone, or something, else’s work.
Train people to use AI efficiently. The most important skill for using AI efficiently is knowing how to ask a question {prompt} to get a usable answer. Of course, different types of questions will yield different answers, so people need to learn to frame questions properly. Of course, training costs money; the company won’t like this! And training takes time and effort; no one will like this!
Users of AI must conduct due diligence. Chatbots hallucinate! That means that all sources must be checked for validity. To protect the organization from lawsuits, the use of patented/copyrighted material must be noted and AI users should be prepared to answer questions about all the sources. The danger of not doing so is that relying on misinformation could cost a company a lot of money.
Saturday, March 7, 2026
Stupid People do Stupid Things
Stupid People do Stupid Things
"Stupid people do stupid things" is kind of obvious. Even when they fail, they may continue to do stupid things, not realizing that what they are doing doesn't work, but that's what you'd expect from stupid people, so it's no surprise.
What surprises me, though, is when smart people do really stupid things.
Some examples I have seen otherwise clever people do:
#2 "innovated" and ran a successful, family-owned business into the ground, and
#3 disregarded the advice of an attorney [who charged them a lot] so they lost their house, their jobs, and their savings.
Why does this happen?
I think smart folks do stupid things for a variety of reasons.
- Sometimes they are trying to show off how really clever they are.
- Other times greed, envy, jealousy, or a desire for revenge makes them do stupid stuff.
- Irrational and counter-productive behavior may also have something to do with getting back at someone or some institution, even when doing so is sure to have negative consequences.
- There are those who are so wedded to one way of thinking or doing (or too lazy) they can’t absorb new information; thus, they stupid things because they are unable to adapt to changing conditions.
Perhaps these smart people are making decisions based on emotion when logic and reason would lead them in a better direction.
Or, it could come from being overconfident and disregarding the possibility that they could be wrong, like failing to conduct due diligence before acting.
- Chest pains and won't go to a doctor? In denial? Maybe trying to show he's smarter than some dumb MD??
- Depressed and suicidal but "doesn't believe in all that pseudo-science psychology stuff".
- Caught in a long-term pattern and can't break out, so "never needed a dentist and don't need one now"
- Can't admit he or she might have been wrong. "Got a real deal on this watch; just $100 in cash for a real designer classic timepiece that retails for over $2,000!"
Yipes!!
I asked my AI pal why smart people do stupid things and this was my answer:
I can offer several reasons why smart people sometimes do stupid things.
- Smart people are not immune to emotion. Even the most intelligent people can make decisions based on emotion rather than logic. For example, someone who is feeling angry may say or do something that they later regret.
- Smart people can be overconfident. Sometimes, smart people are so confident in their own abilities that they make decisions without considering all of the possible outcomes. This can lead to them making mistakes.
- Smart people can be lazy. Sometimes, smart people take shortcuts or make decisions without thinking things through carefully. This can lead to them making mistakes.
- Smart people can be influenced by others. Smart people are not immune to the influence of others. They may make decisions based on what they think others want them to do, rather than what they actually believe is the best course of action.
It is important to remember that everyone makes mistakes, regardless of their intelligence. However, smart people are often in positions of power and influence, so their mistakes can have a greater impact on others. It is important for smart people to be aware of their own limitations and to take steps to avoid making stupid decisions.
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